Difficult Conversations: Dealing with the tension between honesty and benevolence
We all have had to have difficult conversations at some point, like conversations where we say no to a request, give negative feedback, or communicate a negative decision or assessment. In these kinds of bad news conversations, people often experience a tension between two moral motivations, namely to be honest and to be benevolent. Emma Levine, Annabelle Roberts, and Taya Cohen explain, in a new paper , that people often make ineffective choices in how to deal with that tension, and they provide practical tips on how to better approach situations like this.