Two components of positive communication
Negativity in conversations can put a strain on relationships and can make cooperation harder. Negativity, such as criticism and blame, can make people defensive . While they are in a defensive state of mind, their ability for nuanced and creative thinking is temporarily reduced. Instead, they may try to justify their own behavior or launch a counterattack. Whenever people feel they are approached negatively their reflex is to respond negatively. Both the content of what they say and the way they are saying it is likely to become more negative.