How can you effectively deal with difficult behavior?
How can you effectively deal with difficult behavior? Amy Gallo is author of the book Getting Along: How to Work with Anyone (Even Difficult People) . An article about that book states that Gallo identifies 8 types of difficult people. The article focuses on one of those tricky types, the passive-aggressive, and describes dos and don'ts for dealing with them effectively. I have some critical comments on her typology but find her recommendations interesting.