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Showing posts from June, 2015

The plus behind the minus: which questions can you ask?

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Several years ago, I introduced the technique of 'finding the plus behind the minus'. The basic I idea behind it is that when people express themselves negatively (through a complaint, a reproach, or criticism) there is always something positive behind that negative expression. That positive thing is something which they find valuable or important, a value, a principle, a goal, of whatever you want to call it. Briefly, the technique comes down to searching for that plus behind the minus. In our progress-focused training programs we frequently practice this technique with our participants, especially in cases which deal with resistance of conflicts. When you are trying to help people in a conflict situation to express the plus behind their minus this has several benefits. First, they themselves find it helpful and pleasant to be able to explain more clearly what their preferred situation is. Second, it will be more acceptable and clear for the other person or people involved i…