- Text-focus: solution-focused coaches listen carefully to their clients and use their key words. They don't change the words of their clients and don't read between the lines.
- Go-slow: solution-focused coaches make sure that clients are never rushed and have all the time they need to think and to express their thoughts.
Reflection: overall, the participants like the exercise and found it useful. They said the fact that the conversation was done in written form brought certain advantages but also a few disadvantages. Here are a few things they mentioned.
- A useful slowness emerged which helped to keep the interaction useful a goal-focused.
- The calmness of the process helped to focus on small steps and made it easier to remain client-led.
- The slowness of the process made it easier to think carefully about which question to ask next.
- Language matching became easier because the words of the client are right there on the piece of paper.
- When the coaches were reading clients' answers and thinking about a next question and writing down the next question, clients could continue to think about what they had said which helped them to think in the direction of a solution.
- A few coaches said they missed nonverbal communication which sometimes made it a bit harder to understand how something was meant.
- Repeating the clients' words in some cases came across as a bit artificial.
- The direction of the questions becomes even more important in written conversations because you get only one chance.