Creating impact as an educator requires facts and sensitivity
"Being an educator is not only getting the truth right but there has got to be an act of persuasion in there is as well. Persuasion is not always "Here’s the facts, you’re either an idiot or your not!". It’s "Here are the facts and here is a sensitivity to your state of mind. And it’s the facts plus the sensitivity, when convolved together, which creates impact."