Is empathy important in the solution-focused approach? Not according to Insoo Kim Berg. Solution-focused coaches are open and accepting to what clients say about their feelings, perceptions and convictions. But it is not the case that the solution-focused approach is very empathic. Insoo Kim Berg has said the following about that:
"The field has emphasized 'empathic understanding' so everybody strives for this. But that is impossible. I don't ever expect anybody to understand me completely. Sometimes I don't understand myself or I may change my mind. So I think the best we can do is be open to what is said. That is why I emphasize using the client's exact words, instead of paraphrasing. Because when we rephrase what they have said we fit it to our idea of what they mean."