- PROBLEM: Acknowledge problem: after the client has told about a problem, coaches acknowledge what the client has said for instance by saying something like: "That must be hard for you...".
- CHANGE: Suggest there is a desire for change: after the client has acknowledged that the situation is hard, and perhaps has explained how the situation is problematic for him or her, the coach may suggest that the client has a desire for change, for instance by saying: "I can imagine that you would like things to be different."
- OUTCOME: Ask the desired situation question: "When the client has agreed that he or she would like things to be different the coach may ask de desired situation question, for instance like this: "How would you like things to become?
By using these three small steps the client will usually experience this shift of perspective from negative to positive as quite natural. Step by step the solution-focused coach helps clients to shift their perspective on their reality.