November 13, 2009

The pragmatic effects of our interactions with clients

"Ultimately, doing our job well in the eye of the only important beholders (our clients, the only ones who can, ultimately, decide) seems to me to depend less on our adherence to "correct" models or approaches or philosophical stances, but much more to the nuts and bolts of the pragmatic effects of our interactions with them. If, after talking with us, they are influenced and persuaded through the course of the dialogue to change for the better (in their eyes), whether it be by what we thought, said, or suggested or by what they thought, said, or decided (or whether by what they or we thought that they or we said or heard, regardless of what was actually said or heard, assuming that could ever be reliably remembered or interpreted), then we have done our part of the job, whatever way we have done it."

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