May 5, 2009

Overwhelming negative emotions with positive ones

"To deal with emotions, our general advice is to take constructive action. Rather than worry about labeling emotions, diagnosing their causes, and figuring out what to do, you can often overwhelm whatever negative emotions a person might have with positive ones. This is done if you express appreciation, build affiliation, respect autonomy, acknowledge status, and choosing fulfilling roles."
~ Roger Fisher and Daniel Shapiro in Beyond reason

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