Then, she says to Shanna: "We'll start our class now. I would like to see you when class is over. In the meantime I would like you to think about how you can keep this situation from getting worse for you than it already is". Shanna protests: "But it was his fault that I said that to him!" Mary repeats calmly: "We'll start class now. After class, I would like hear from you what you could do to keep this situation from getting worse for you than it already is".
During class, Mary notices that Shanna works calmly, more calmly than normal. After class Shanna walks up to her and says: "I don't think it is fair that I'm sent to the principal ...... but I will say sorry to that teacher and also to the principal. That is what I thought about. Is that okay?" Mary says: "It sounds good. Why don't you try it? Please let me know how it has helped."