November 17, 2007

Don't isolate your attention to non-verbal behavior

How important is non-verbal behavior?
"It's important. It has to fit with the rest of the behavior and the context. But it is important not to isolate attention to non-verbal behavior. Most people emphasize non-verbal behavior a lot. But if you focus too much on non-verbal behavior it can interfere with the attention you have to have for your client. Mostly if you focus your attention well on your client, your non-verbal behavior will automatically fit."
- Insoo Kim Berg, source

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