~ Charles M. Schwab (1862-1939).
I found this quote here.
Also read: Criticism quote
Manager: I'd like to have a word with you about the client presentation you did yesterday, is that okay?
Employee: Ehm …Okay, fine. What about it?
Manager: I thought your presentation looked beautiful and very professional. I can see you have become better and better in this.
Employee: Thanks. I put in a lot time to get it looking like this.
Manager: It shows. The result was great.
Employee: Gosh, thanks. Nice to hear.
Manager: As a good next step in making your presentations better and better, I'd like you to simplify the structure of your presentations a bit so that clients will understand them easier and they will become even more convincing.
Employee: Oh ... okay…. Tough one. There's so much to inform them about. I really wrestled with what to include and in what order.....
Manager: Sure, it ain't easy ... Let's talk about it.
(and so forth ...)
(thanks for thinking along to Gwenda Schlundt Bodien and Jim Mortensen)
"Two experiments investigated the idea that mimicry leads to pro-social behavior. It was hypothesized that mimicking the verbal behavior of customers would increase the size of tips. In Experiment 1, a waitress either mimicked half her customers by literally repeating their order or did not mimic her customers. It was found that she received significantly larger tips when she mimicked her customers than when she did not. In Experiment 2, in addition to a mimicry- and non-mimicry condition, a baseline condition was included in which the average tip was assessed prior to the experiment. The results indicated that, compared to the baseline, mimicry leads to larger tips. These results demonstrate that mimicry can be advantageous for the imitator because it can make people more generous." (source)