October 29, 2007

Reframing an employee's behavior

More and more managers have started to use solution-focused principles and techniques in their conversations with employees. One of the key things while doing that is to approach employees constructively. In 2005, Insoo Kim Berg and I tried to explain this in the artcile Looking at the Other Side of the Coin. Here is a quote from that article:
"When we, as managers, change how we view a person, we can generate much simpler and easier solutions to them so that we can focus our attention on more difficult and time consuming issues. Framing an employee's behavior in a constructive way offers much more flexible ways to solve the manager’s problem."

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