Some time ago I have interviewed William Ury about his new book The positive No. The skill he describes in this book comes very handy these days. I am getting way more requests for work than my schedule can take. It's a good opportunity to practise my No-saying skills. If you don't know what the positive No is, here is a brief description: "To deliver a positive No, you first uncover your underlying interests, needs, and values and distill them into a powerful Yes! Perhaps the biggest mistake we make when we say No is to start from No. We derive our No from what we are against—the other's demand or behavior. A Positive No calls on us to do the exact opposite and base our No on what we are for. The next step is to deliver your No clearly and respectfully." Read full article.