June 29, 2007

The importance of saying No gracefully

"Because it can be so destructive, No is the word that is hardest for us to say. But, if we can learn how to say it gracefully, if we can learn how to say it positively, I believe it can really help transform our personal lives, our work lives and the larger world." This is a quote by William Ury, author of the new book The Power of a Positive No: How to Say No and Still Get to Yes, taken from an interview I did with him which will soon be published.

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